Returns & Refunds
Our caramels are food and every batch is made to order, so we can’t take returns. If something goes wrong with your order, we’ll make it right.
Damaged or wrong order
If your caramels arrive damaged, or we sent the wrong thing, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or refund you, whichever you prefer.
Package didn’t arrive
Every order ships with tracking. If your package hasn’t arrived or tracking stops updating, email us and we’ll work it out with the carrier.
Cancelling an order
Email us as soon as you can. If we haven’t started making your order, we’ll cancel it and refund you in full.
How refunds are paid
Refunds go back to the card or wallet you paid with, through Square.
Questions
Email cheryl@